DATACENTER MIGRATION - SERVICE IMPACTING
Location: Chicago, IL
Date: February 23rd, 2019
Start Time: 8:00PM CST
End Time: 8:00AM CST
In order to improve the data center and offer an improved level of support, your equipment is being moved to a new facility in Chicago (1905 Lunt Avenue Elk Grove, IL 60007). This new facility offers better capability for power and network expansion, and can support the high power densities required of modern facilities. You should expect a total of one outage, up to 12 hours in length. All attempts will be made to shut down all servers gracefully prior to migration.
QuadraNet understands the impact that this may have on your business, as such we are committed to preparing everything we possibly can to ensure that this transition is as seamless as possible for you. The QuadraNet migration team will arrive several days in advance to begin preparing both sites for the migration. The following key notes are being accounted for to ensure that this process is as seamless as possible:
• No IPv4 or IPv6 renumbering will be required before or after the migration
• QuadraNet is ensuring that a temporary network link is being established between both sites to ensure that customers on both ends can be online at the same time (prior to their machines being physically taken offline for the migration).
• QuadraNet engineers will be prewiring all cabinets in the new datacenter space in an effort to expedite the reracking process
• You will not experience a decrease in network quality, as we will still be located in Chicago with our premium network blend.
• You can expect increased levels of support, redundancy and resiliency now that we will be in a N+1 facility with N+2 Cooling, and NIST 800-53/FISMA, SOC 1 Type 2, PCI DSS, HIPAA, ISO27001, SOC-2 Type II certifications
In order to minimize the risk of extended downtime, and ensure that equipment is safely and securely transported to the new facility, our Director of Operations, Network Manager, and provisioning team members will be on-site to handle this migration. The new facility is within 10 miles from the old one and has substantial cross-connect capacity to all major Chicago internet exchanges and meet-me-rooms. If you have any problems with your connection after the maintenance window, or if you have any questions regarding the maintenance at any point, please contact our support department at email@example.com
If you require the use of an off-site server during the maintenance window, an InfraCloud instance can be launched via our portal at https://neo.quadranet.com
, and a full credit will be issued for any cloud resources on new instances used between today (January 25th, 2019) and the end of February (February 28th, 2019). Simply submit a ticket to firstname.lastname@example.org
to request adjustment to your invoice.
We appreciate your understanding and patience during this maintenance and we would like to hear from any customer that has any suggestions regarding their own environment or regarding this migration.