ORD-C1 to ORD-CH3 [Migration]
Scheduled Maintenance Report for QuadraNet
Completed
The scheduled maintenance has been completed.
Posted 3 months ago. Feb 24, 2019 - 06:00 PST
Update
Hello,

We are currently going to go over our maintenance window slightly - the final two cabinets are being cabled at this time and energized. We should have all equipment back online very soon.
Posted 3 months ago. Feb 24, 2019 - 05:59 PST
Update
Racking has began for the final cabinets.

Racks 110 & 200 are back online and verified at this time.
Posted 3 months ago. Feb 24, 2019 - 03:28 PST
Update
Last truck of equipment is now at the loading dock of new facility.
Posted 3 months ago. Feb 24, 2019 - 02:39 PST
Update
The last two cabinets are now in transport to the ORD-CH3 facility. ETA is 25 minutes.
Posted 3 months ago. Feb 24, 2019 - 01:56 PST
Update
Equipment for cabinets 109 & 114 have been dropped off with our onsite team for racking & stacking. Cabinets 106 & 110 are being shutdown and deracked now for transport.

Thank you everyone for your patience.
Posted 3 months ago. Feb 24, 2019 - 00:09 PST
Update
Transport vehicle is now departing ORD-C1 to ORD-CH3. ETA is 27 minutes to loading dock
Posted 3 months ago. Feb 23, 2019 - 22:04 PST
Update
Transport vehicle is currently 10 minutes from the ORD-C1 site to pick up the next equipment stacks for transportation.
Posted 3 months ago. Feb 23, 2019 - 20:59 PST
Update
Transport vehicle is 29 minutes from ORD-C1 to pickup the next delivery. There will be no transport delays and transportation will arrive prior to the work being completed at the old facility.

Updates will follow.
Posted 3 months ago. Feb 23, 2019 - 20:42 PST
Update
All equipment inside of cabinets 114 & 109 is being shutdown. Clean shutdowns will be attempted for all equipment. The deracking process is now starting. Further updates regarding transit times and delivery will follow.
Posted 3 months ago. Feb 23, 2019 - 20:10 PST
Update
Transport vehicle has arrived at the loading dock and unloading has commenced and QuadraNet technicians will immediately commence reracking
Posted 3 months ago. Feb 23, 2019 - 19:54 PST
Update
Delivery truck ETA to loading dock is 8 minutes.
Posted 3 months ago. Feb 23, 2019 - 19:48 PST
Update
All equipment has been deracked and loaded into the transport vehicle. As a reminder, this is for cabinet(s) 110 & 200. The ETA to the new facility is 19 minutes where we will begin the process of removing the equipment from the transport vehicle at the loading dock and placing it in the cage for reracking.
Posted 3 months ago. Feb 23, 2019 - 19:37 PST
Update
All equipment inside of cabinets 110 & 200 have been shutdown. Clean shutdowns have been attempted for all equipment. The deracking process is now starting. Further updates regarding transit times and delivery will follow.
Posted 3 months ago. Feb 23, 2019 - 18:09 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 3 months ago. Feb 23, 2019 - 18:00 PST
Scheduled
DATACENTER MIGRATION - SERVICE IMPACTING

Location: Chicago, IL
Date: February 23rd, 2019
Start Time: 8:00PM CST
End Time: 8:00AM CST

Description:

In order to improve the data center and offer an improved level of support, your equipment is being moved to a new facility in Chicago (1905 Lunt Avenue Elk Grove, IL 60007). This new facility offers better capability for power and network expansion, and can support the high power densities required of modern facilities. You should expect a total of one outage, up to 12 hours in length. All attempts will be made to shut down all servers gracefully prior to migration.

QuadraNet understands the impact that this may have on your business, as such we are committed to preparing everything we possibly can to ensure that this transition is as seamless as possible for you. The QuadraNet migration team will arrive several days in advance to begin preparing both sites for the migration. The following key notes are being accounted for to ensure that this process is as seamless as possible:

• No IPv4 or IPv6 renumbering will be required before or after the migration
• QuadraNet is ensuring that a temporary network link is being established between both sites to ensure that customers on both ends can be online at the same time (prior to their machines being physically taken offline for the migration).
• QuadraNet engineers will be prewiring all cabinets in the new datacenter space in an effort to expedite the reracking process
• You will not experience a decrease in network quality, as we will still be located in Chicago with our premium network blend.
• You can expect increased levels of support, redundancy and resiliency now that we will be in a N+1 facility with N+2 Cooling, and NIST 800-53/FISMA, SOC 1 Type 2, PCI DSS, HIPAA, ISO27001, SOC-2 Type II certifications

In order to minimize the risk of extended downtime, and ensure that equipment is safely and securely transported to the new facility, our Director of Operations, Network Manager, and provisioning team members will be on-site to handle this migration. The new facility is within 10 miles from the old one and has substantial cross-connect capacity to all major Chicago internet exchanges and meet-me-rooms. If you have any problems with your connection after the maintenance window, or if you have any questions regarding the maintenance at any point, please contact our support department at support@quadranet.com or 1-888-5-QUADRA.

If you require the use of an off-site server during the maintenance window, an InfraCloud instance can be launched via our portal at https://neo.quadranet.com, and a full credit will be issued for any cloud resources on new instances used between today (January 25th, 2019) and the end of February (February 28th, 2019). Simply submit a ticket to billing@quadranet.com to request adjustment to your invoice.

We appreciate your understanding and patience during this maintenance and we would like to hear from any customer that has any suggestions regarding their own environment or regarding this migration.

QuadraNet Management
Posted 3 months ago. Feb 23, 2019 - 17:22 PST