Location: 36 NE 2nd ST Miami, FL 33132 Date: Saturday, June 8th 2019 Start Time: 4:30PM PDT End Time: 5:30PM PDT Expected Outage: 10 minutes
Risk: Critical load will be shut down and transferred to another UPS.
Description: QuadraNet critical power vendors will be transferring the critical load out of wrap around bypass back to protected load on a secondary standby UPS unit. QuadraNet engineers are on standby to assist with bringing up equipment and assisting customers after the cut over.
QuadraNet recommends that all customers power off their equipment during this maintenance window to avoid any data corruption. We will place a 20 minute notice on http://status.quadranet.com before the electricians transfer power back to protected load
If you have any questions regarding the maintenance at any point, please contact our support department at support@quadranet.com or 1-888-5-QUADRA.
We appreciate your understanding and patience during this maintenance and welcome all feedback.
Thank You, Management Team QuadraNet Enterprises, LLC. www.QuadraNet.com 1-888-5-QUADRA support / sales @quadranet.com
Posted Jun 08, 2019 - 15:19 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jun 08, 2019 - 12:52 PDT
Update
We have been able to temporarily restore service(s) until the electrical contractors arrive onsite. We are running in maintenance bypass at this time.
Updates to follow.
Posted Jun 08, 2019 - 12:51 PDT
Identified
A faulty input breaker has been detected for UPS-2. Electrical contractors are en route to the data center to transfer critical load to UPS-4 (Standby UPS).
Current estimated time for electrical contractors to arrive onsite is 45 minutes.
Posted Jun 08, 2019 - 12:36 PDT
Investigating
We have detected a power disruption in our Miami facility. Engineers have been notified and are currently working to identify the issue. At present, power service to affected customers' equipment is offline, and the issue appears to be isolated to A powered cabinets. Redundant power service has not been impacted.