Update - Dear Customers,

Thank you for your continued patience as we work through our maintenance in our Los Angeles facilities. The issues have affected multiple services at both locations. We are working 24/7 to resolve this, but as expected this is not enough to resolve all.

Once your services are restored for our dedicated server customers only, please submit for an SLA credit via the Neo portal.

For further escalations, you can contact our CEO and Owner Jon Eaves, directly at jon.eaves@quadranet.com.

We apologize for the extended duration and any downtime you have experienced.

Jan 26, 2025 - 12:56 PST
Update - The maintenance window has taken longer than expected, but we have a team on-site working diligently to get every customer back up and running. Please refrain from opening multiple tickets or calling into the data center. Our team is doing everything they can to assist each customer as quickly as possible.
Jan 25, 2025 - 12:48 PST
Update - Our team is making excellent progress in getting all bare metal customers back online. Some single colocation customers are still experiencing issues, and we have all hands on deck to restore service for everyone affected as quickly as possible.
Jan 24, 2025 - 11:58 PST
Update - The recovery operations still in progress, more detailed report shall be rendered by the end of the event. We appreciate your patience.
Jan 24, 2025 - 05:38 PST
Identified - Our team has identified some connectivity issues relating to our maintenance being performed today. We are working to resolve this as quickly as possible.
Jan 23, 2025 - 20:10 PST
Update - We appreciate your continued patience while we work though this maintenance window. We hope to have everyone back online as quickly as possible.
Jan 23, 2025 - 16:14 PST
Update - Thank you for your continued patience while we work through this maintenance window. Our team has run into a few challenges that were not a planned part of the maintenance. We appreciate your business and understanding.
Jan 23, 2025 - 12:45 PST
Update - We are still undergoing our network and cabinet restructuring at our Los Angeles facility and will provide additional updates as they become available.
Jan 23, 2025 - 11:20 PST
Update - Please note, we are restricting all non critical access to the data center during this time.
Jan 23, 2025 - 10:15 PST
Monitoring - We are currently undergoing our first round of maintenance at our DTLA facility. We are half way through this process and customers should start to regain access in waves shortly.
Jan 23, 2025 - 10:12 PST
Monitoring - Our team has been able to restore service connectivity to 90% of effected customers. We hope to have this finalized by end of day.
Jan 26, 2025 - 08:43 PST
Update - Thank you for your continued patience. Our on-site team has replaced a core device. Our networking team will begin modifying the configuration and get service restored shortly.
Jan 25, 2025 - 18:37 PST
Update - We appreciate your patience during the downtime in Chicago. We are in constant communication with our on-site partners and are urgently working to restore service as quickly as possible.
Jan 24, 2025 - 11:55 PST
Identified - We have identified an issue with our Core Node around 3PM PST today and are actively working with our team to get this back online. We apologize for the delay.
Jan 23, 2025 - 22:05 PST
Management Portal ? Operational
DNS ? Operational
Cloud ? Operational
LAX Downtown ? Partial Outage
LAX Century ? Partial Outage
DAL-C1 ? Partial Outage
MIA-C1 ? Operational
ATL-C1 ? Operational
EWR-C1 ? Operational
VEST DDoS ? Operational
ORD-CH3 ? Operational
AMS-AM1 ? Operational
SEA-SE4 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 6, 2025

No incidents reported today.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

Unresolved incident: Chicago Network Outage.

Jan 25, 2025
Jan 24, 2025
Resolved - This incident has been resolved.
Jan 24, 11:55 PST
Identified - Dear Customers,

For those amongst our clients who are using the WHMCS part of our CRM. For the time being as a temporary solution, please use our legacy NEO portal for any helpdesk requirements and service communications via https://neo.quadranet.com, if you don't have the logins to NEO, you may simply email to support@quadranet.com.

We will keep you up to date once WHMCS issue has been rectified.

Apologies for the inconvenience caused,

QuadraNet Team

Jan 1, 22:22 PST
Jan 23, 2025
Resolved - This incident has been resolved.
Jan 23, 10:55 PST
Investigating - We are currently experiencing a networking issue. This is being worked on by our networking engineers, once resolved a RFO will be provided.
Jan 6, 13:09 PST
Postmortem - Read details
Jan 28, 10:54 PST
Resolved - This incident has been resolved.
Jan 23, 10:49 PST
Identified - There is currently an ongoing connectivity issues impacting our LAX facilities, which we’ve traced to a critical network disruption involving Cogent Communications. Please accept our sincere apologies for the inconvenience this has caused.

Current Status:
Our engineering team is working closely with Cogent Communication to resolve the disruption affecting both of our Los Angeles peering points. We’ve escalated the issue to Cogent’s senior technical team and are collaborating closely with their engineers to expedite
resolution. At this time, Cogent has confirmed the root cause and is prioritizing repairs.

Next Steps:
We will provide a detailed update as soon as possible. We deeply regret any inconvenience this may have caused and appreciate your patience.

Jan 23, 07:09 PST