Update - We have made repairs to our critical network infrastructure in order to restore primary public network connectivity to downstream customers, we are still monitoring the situation at this time so this case will remain open until further notice. If you are still experiencing public traffic connectivity difficulties, please open a support ticket with QuadraNet at https://neo.quadranet.com
Jul 11, 2024 - 02:55 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 2024 - 02:32 PDT
Update - QuadraNet's CORE router has failed to energize after the abrupt power failure in the Dallas Datacenter. We are currently working on a solution at this time.
Jul 10, 2024 - 16:57 PDT
Identified - Power has been restored in the Dallas datacenter and we have partially been restored. QuadraNet is continuing to work with onsite engineers to resolve any outstanding issues.

Thank you.

Jul 10, 2024 - 15:22 PDT
Management Portal ? Operational
DNS ? Operational
Cloud ? Operational
LAX Downtown ? Operational
LAX Century ? Operational
DAL-C1 ? Operational
MIA-C1 ? Operational
ATL-C1 ? Operational
EWR-C1 ? Operational
VEST DDoS ? Operational
ORD-CH3 ? Operational
AMS-AM1 ? Operational
SEA-SE4 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UPS MAINTENANCE - SERVICE IMPACTING Jul 31, 2024 09:00-21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 09, 2024 - 19:41 PDT
Scheduled - Dear QuadraNet Customer(s),

EMERGENCY UPS MAINTENANCE - SERVICE IMPACTING

Location: 530 W. 6th ST (8th FL DC) - UPS #1
Date: Wednesday, July 31th, 2024
Start Time: 9:00AM PDT
End Time: 9:00PM PDT
Expected Outage: 30 minutes

Risk: Critical load will be shut down and transferred to general power.

Description:
QuadraNet critical power vendors will be transferring the critical load from LAX8-UPS1 to perform a complete replacement with a different unit. Due to this being one of QuadraNet's final pieces of legacy equipment, a wraparound (MBP) is not currently in place.

During the installation of the new UPS, our critical power suppliers will also be installing a maintenance bypass cabinet to allow for seamless maintenance in the future.

QuadraNet has taken necessary steps to implement temporary power feeds to those impacted and we will take responsibility for transferring your affected loads to the temporary feeds prior to the beginning of the maintenance window.

QuadraNet recommends that all customers power off their equipment during this maintenance window to avoid any data corruption. We will place a 20-minute notice on http://status.quadranet.com before the electricians transfer power back to protected load

If you have any questions regarding the maintenance at any point, please contact our support department at support@quadranet.com or 1-888-5-QUADRA.

We appreciate your understanding and patience during this maintenance and welcome all feedback.

Thank You,
Management Team
QuadraNet Enterprises, LLC.
www.QuadraNet.com
1-888-5-QUADRA
support / sales @quadranet.com

Jul 09, 2024 - 10:43 PDT
Past Incidents
Jul 13, 2024

No incidents reported today.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

Unresolved incident: [DFW] Restoration Complete - Monitoring.

Jul 10, 2024
Resolved - This incident has been resolved.
Jul 10, 15:15 PDT
Update - We are continuing to work on a fix for this issue.
Jul 10, 15:15 PDT
Identified - At approximately 11:00 AM CT, The DAL data center proactively transferred to generator power on a ATS3 due of excessive temperatures on one of the upstream utility transformers. The transfer was successful. After further investigation of the transformer, insulation damage showing exposed electrical conductors was discovered and Oncor Electric, our upstream utility provider disconnected the utility feed to enable further investigation of the transformer. At approximately 1:58 PM CT, the generator servicing ATS 3 had a fan belt failure. As a result, any non-redundant, single corded critical loads associated with UPS #10 and #12 ran out of battery reserve at approximately 2:24 PM CT. Generator and Electrical vendors are actively engaged. A spare generator fan belt is on site and the generator vendor is currently working to replace the failed component. MTTR on the belt replacement is approximately 3:30 PM CT. Due to the utility and subsequent generator failure, temperatures in the data center will increase. The local team is currently working to re-feed HVAC units, associated with ATS 3, from an alternate power source within the facility. The HVAC refeed process should be complete by 3:45 PM CT.
Jul 10, 13:06 PDT
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024
Resolved - Update: NEO portal issue solved. Full functionality has been restored.

Thank you for your patience!

Jul 2, 00:08 PDT
Monitoring - The NEO portal is currently experiencing partial outages. While some features may be operational, others are not functioning properly. We are aware of this issue and are actively working to isolate and restore full functionality.

If you encounter any difficulties performing urgent actions, such as a remote OS reinstallation, please contact us directly for assistance. Should you be unable to file a request via NEO, you may call our 24x7 NOC at 1-888-578-2372.

We will continue to provide updates on this page as we make progress.

Thank you for your patience and understanding.

Jul 1, 23:55 PDT
Jul 1, 2024
Jun 30, 2024

No incidents reported.

Jun 29, 2024

No incidents reported.