All Systems Operational
Management Portal ? Operational
DNS ? Operational
Cloud ? Operational
LAX Downtown ? Operational
LAX Century ? Operational
DAL-C1 ? Operational
MIA-C1 ? Operational
ATL-C1 ? Operational
EWR-C1 ? Operational
VEST DDoS ? Operational
ORD-CH3 ? Operational
AMS-AM1 ? Operational
SEA-SE4 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UPS MAINTENANCE - SERVICE IMPACTING Jul 31, 2024 09:00-21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 16, 2024 - 13:44 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 09, 2024 - 19:41 PDT
Scheduled - Dear QuadraNet Customer(s),

EMERGENCY UPS MAINTENANCE - SERVICE IMPACTING

Location: 530 W. 6th ST (8th FL DC) - UPS #1
Date: Wednesday, July 31th, 2024
Start Time: 9:00AM PDT
End Time: 9:00PM PDT
Expected Outage: 30 minutes

Risk: Critical load will be shut down and transferred to general power.

Description:
QuadraNet critical power vendors will be transferring the critical load from LAX8-UPS1 to perform a complete replacement with a different unit. Due to this being one of QuadraNet's final pieces of legacy equipment, a wraparound (MBP) is not currently in place.

During the installation of the new UPS, our critical power suppliers will also be installing a maintenance bypass cabinet to allow for seamless maintenance in the future.

QuadraNet has taken necessary steps to implement temporary power feeds to those impacted and we will take responsibility for transferring your affected loads to the temporary feeds prior to the beginning of the maintenance window.

QuadraNet recommends that all customers power off their equipment during this maintenance window to avoid any data corruption. We will place a 20-minute notice on http://status.quadranet.com before the electricians transfer power back to protected load

If you have any questions regarding the maintenance at any point, please contact our support department at support@quadranet.com or 1-888-5-QUADRA.

We appreciate your understanding and patience during this maintenance and welcome all feedback.

Thank You,
Management Team
QuadraNet Enterprises, LLC.
www.QuadraNet.com
1-888-5-QUADRA
support / sales @quadranet.com

Jul 09, 2024 - 10:43 PDT
Past Incidents
Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Completed - The scheduled maintenance has been completed.
Jul 19, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 09:00 PDT
Scheduled - Dear QuadraNet Customer(s),

PLANNED UPS MAINTENANCE - NOT SERVICE IMPACTING

Location: 530 W. 6th ST (STE #901) LAX9 - DC
Date: Friday, July 19th 2024
Start Time: 9:00AM PDT
End Time: 5:00PM PDT
Expected Outage: None

Risk: Critical load will be transferred to bypass.
Description:
QuadraNet will be replacing VRLA battery strings within UPS-1 & UPS-2, additionally our critical power vendors will be replacing the AC & DC Capacitors. This is a routine and semi-invasive process that requires the critical load to be transferred to bypass for the duration of the maintenance.
Electricians will be on-site in the unlikely event that any UPS or power system component does not transfer smoothly and requires service.

If you have any questions regarding the maintenance at any point, please contact our support department at support@quadranet.com or 1-888-5-QUADRA.

We appreciate your understanding and patience during this maintenance and welcome all feedback.

Thank You,
Management Team
QuadraNet Enterprises, LLC.
www.QuadraNet.com
1-888-5-QUADRA
support / sales @quadranet.com

Jul 16, 13:07 PDT
Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 09:00 PDT
Scheduled - Dear QuadraNet Customer(s),

PLANNED UPS MAINTENANCE - NOT SERVICE IMPACTING

Location: 530 W. 6th ST (STE #901) LAX9 - DC
Date: Thursday, July 18th 2024
Start Time: 9:00AM PDT
End Time: 5:00PM PDT
Expected Outage: None

Risk: Critical load will be transferred to bypass.
Description:
QuadraNet will be replacing VRLA battery strings within UPS-1 & UPS-2, additionally our critical power vendors will be replacing the AC & DC Capacitors. This is a routine and semi-invasive process that requires the critical load to be transferred to bypass for the duration of the maintenance.
Electricians will be on-site in the unlikely event that any UPS or power system component does not transfer smoothly and requires service.

If you have any questions regarding the maintenance at any point, please contact our support department at support@quadranet.com or 1-888-5-QUADRA.

We appreciate your understanding and patience during this maintenance and welcome all feedback.

Thank You,
Management Team
QuadraNet Enterprises, LLC.
www.QuadraNet.com
1-888-5-QUADRA
support / sales @quadranet.com

Jul 16, 13:06 PDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 13:04 PDT
Update - We have made repairs to our critical network infrastructure in order to restore primary public network connectivity to downstream customers, we are still monitoring the situation at this time so this case will remain open until further notice. If you are still experiencing public traffic connectivity difficulties, please open a support ticket with QuadraNet at https://neo.quadranet.com
Jul 11, 02:55 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 02:32 PDT
Update - QuadraNet's CORE router has failed to energize after the abrupt power failure in the Dallas Datacenter. We are currently working on a solution at this time.
Jul 10, 16:57 PDT
Identified - Power has been restored in the Dallas datacenter and we have partially been restored. QuadraNet is continuing to work with onsite engineers to resolve any outstanding issues.

Thank you.

Jul 10, 15:22 PDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.