All Systems Operational
Management Portal ? Operational
DNS ? Operational
Cloud ? Operational
LAX Downtown ? Operational
LAX Century ? Operational
DAL-C1 ? Operational
MIA-C1 ? Operational
ATL-C1 ? Operational
EWR-C1 ? Operational
VEST DDoS ? Operational
ORD-CH3 ? Operational
AMS-AM1 ? Operational
SEA-SE4 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 7, 2022

No incidents reported today.

Jul 6, 2022

No incidents reported.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

No incidents reported.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022
Completed - The scheduled maintenance has been completed.
Jun 28, 14:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 13:30 PDT
Scheduled - QuadraNet will be making adjustments to our LAX PRIV GLOBAL router in our LAX datacenter Datacenter to implement upgraded software/hardware enhancements. This maintenance will expand our private network capabilities in our Los Angeles hub, which will directly enchance your experience when utilizing our private network mesh globally.

All Private Interconnectivity will be disrupted during this work.

Jun 28, 12:24 PDT
Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022
Resolved - The latest update was sent in error.

The work for the UPS-2 repair has been completed in full and all customers have been returned to UPS protected power at this time.

Thank you and please let us know if you need any further assistance.

Jun 24, 20:48 PDT
Update - The defective unit has been full removed from the site and we are still operating in maintenance bypass at this time.

Estimated time to complete the work has been updated to:

Saturday June 25th, 2022: 3:00PM PST.

Please open a support ticket if you have any questions.

Jun 24, 20:37 PDT
Update - Critical Power Vendor has arrived at the datacenter to begin the removal of the defective UPS unit. No customer impact is expected as a result of this work at this time.

We will provide updates as they become available.

Jun 24, 10:08 PDT
Identified - Due to a defective Power Module in LAX9 UPS2, related to the critical power even that happened last night (6/22/2022). We have currently isolated this unit and removed it from our critical power topology. Any customer equipment connected (without redundancy) to LAX9-UPS2 is currently operating in an unprotected state.

QuadraNet has secured a replacement unit expeditiously and we anticipate to have this incident resolve and the replacement unit installed as follows:

Friday June 24th, 2022: Critical Power Vendor will arrive onsite to begin the process of removing the defective UPS unit.

Friday June 24th, 2022: Critical Power Vendor will deliver the new unit onsite to QuadraNet's LAX9 datacenter zone and begin assembly.

We anticipate all work to be completed by 11PM PST on 6/24/2022 - however, if this timeline changes we will provide updates. We have been assured by our vendor that all work will be completed by no later than 11PM PST on 6/25/2022.

Thank you,

Jun 23, 18:57 PDT
Jun 23, 2022