The techs are needing some more time. They may need up to 2 hours more just wanted to let you know. This is to get the IDC and power. There’s been as you know a lot of things pushing us back.
Posted Apr 11, 2023 - 03:00 PDT
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 10, 2023 - 18:31 PDT
Power will be de-energized at approximately 7:00PM (PST) (30 minute notice)
Posted Apr 10, 2023 - 18:28 PDT
[Note: All customers who are impacted by this maintenance have been notified via email - if you did not receive an email regarding this work, then there is no anticipated impact to your service(s)]
Dear QuadraNet Customer(s),
EMERGENCY UPS MAINTENANCE - SERVICE IMPACTING
Location: 530 W 6th Street Los Angeles, CA 90014 Date: Monday April 10th, 2023 Start Time: 6:30PM PDT End Time: 12:30AM PDT Expected Outage: 6 hours
Risk: Critical load will be shut down to all downstream devices for the duration of this work.
Description: QuadraNet Critical power vendors during a routine preventative maintenance task has discovered a major fault with our LAX13-UPS2 system in the 13th floor datacenter pod. Currently this system is operating in static bypass and the vendors are not able to recover the unit. Due to this being one of QuadraNet's legacy UPS system(s), we will be replacing the unit with a new one. The existing unit does not have a separate maintenance bypass cabinet and in the course of replacing the unit, one will be installed. However, due to the lack of this functionality - all power will be disconnected from this unit for the duration of the maintenance.
QuadraNet recommends that all customers power off their equipment during this maintenance window to avoid any data corruption. We will place a 20 minute notice on http://status.quadranet.com before the electricians disconnect critical power to all downstream appliances.
Due to the nature of this incident - QuadraNet is not able to reschedule this work due to the risks associated with the load currently operating on unprotected static bypass.
If you have any questions regarding the maintenance at any point, please contact our support department at firstname.lastname@example.org or 1-888-5-QUADRA.
We appreciate your understanding and patience during this maintenance and welcome all feedback.
Thank You, Management Team QuadraNet Enterprises, LLC. www.QuadraNet.com 1-888-5-QUADRA support / sales @quadranet.com
Posted Apr 10, 2023 - 16:43 PDT
This scheduled maintenance affected: LAX Downtown.