Thank you for your continued patience as we work through our maintenance in our Los Angeles facilities. The issues have affected multiple services at both locations. We are working 24/7 to resolve this, but as expected this is not enough to resolve all.
Once your services are restored for our dedicated server customers only, please submit for an SLA credit via the Neo portal.
For further escalations, you can contact our CEO and Owner Jon Eaves, directly at jon.eaves@quadranet.com.
We apologize for the extended duration and any downtime you have experienced.
Posted Jan 26, 2025 - 12:56 PST
Update
The maintenance window has taken longer than expected, but we have a team on-site working diligently to get every customer back up and running. Please refrain from opening multiple tickets or calling into the data center. Our team is doing everything they can to assist each customer as quickly as possible.
Posted Jan 25, 2025 - 12:48 PST
Update
Our team is making excellent progress in getting all bare metal customers back online. Some single colocation customers are still experiencing issues, and we have all hands on deck to restore service for everyone affected as quickly as possible.
Posted Jan 24, 2025 - 11:58 PST
Update
The recovery operations still in progress, more detailed report shall be rendered by the end of the event. We appreciate your patience.
Posted Jan 24, 2025 - 05:38 PST
Identified
Our team has identified some connectivity issues relating to our maintenance being performed today. We are working to resolve this as quickly as possible.
Posted Jan 23, 2025 - 20:10 PST
Update
We appreciate your continued patience while we work though this maintenance window. We hope to have everyone back online as quickly as possible.
Posted Jan 23, 2025 - 16:14 PST
Update
Thank you for your continued patience while we work through this maintenance window. Our team has run into a few challenges that were not a planned part of the maintenance. We appreciate your business and understanding.
Posted Jan 23, 2025 - 12:45 PST
Update
We are still undergoing our network and cabinet restructuring at our Los Angeles facility and will provide additional updates as they become available.
Posted Jan 23, 2025 - 11:20 PST
Update
Please note, we are restricting all non critical access to the data center during this time.
Posted Jan 23, 2025 - 10:15 PST
Monitoring
We are currently undergoing our first round of maintenance at our DTLA facility. We are half way through this process and customers should start to regain access in waves shortly.
Posted Jan 23, 2025 - 10:12 PST
This incident affected: LAX Downtown and LAX Century.