Outage Period: 2:15 AM - 2:45 AM PST / 30 minutes of partial network outage (on/off)
Root Cause: Core router degraded performance (was very slowly responding to any input).
Solution: A hard reboot of the router was needed.
-------------------- Next Step: Network team will be monitoring the network performance to ensure stability and take any actions needed if any further anomalies to be detected. --------------------
We apologize for any inconvenience this outage may have caused. Thank you for your patience.
Thank you.
Posted 2 years ago. Jul 18, 2023 - 02:52 PDT
Investigating
Our engineers are currently investigating an issue that is causing partial network outages in our Seattle location. The root cause appears to be an anomaly at the core router level.
We apologize for any inconvenience this may be causing. Our team is working diligently to identify the problem and implement a fix as quickly as possible. We will provide further updates here on the status page as we have more information to share. Thank you for your patience while we work to restore full network connectivity in Seattle.